or contact us at 877-633-5193,
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"This system is fabulous! The Sesame technicians set it up very efficiently to upload data from both of my networked offices."
Dr. Patrick Cuozzo
Lincroft, NJ
How do I know if Sesame uploaded last night?
Appointment reminders did not go out today. Why?
My patient forgot their password. What can I do?
How can our patients change their Sesame password?
What is my Control Panel username and password?
Can we change our Sesame password?
Why are my patients having difficulty entering email addresses into our Email Collector™?
To what email address are you sending our reports?
How do I delete a patient's email address?
How do I set up an email address (for a staff member)?
We hired a new staff member; how can we get Sesame training for them?
Who can help us make changes to our web site?
How can I check my email from another computer or from home?
I accidentally deleted my Sesame Control Panel icon. How can I access the Control Panel again?
By default, reminders are sent two days in advance if we received an upload the previous night. Did your Sesame computer upload successfully?
This is a simple task that your patients can be encouraged to take care of by logging into your web site. After they enter their first name, last name, and password on the Patient Login screen, they may access their Patient Pages. The patient can change his password by clicking "Update Info" and following the instructions.
If necessary, staff members may also change a password by opening patient information through their "Staff Access" link on the Sesame Control Panel. After they search for the patient's name, the patient pages will open. The staff member can change the patient's password by clicking on "Update Info." It is suggested that staff members always encourage patients to change their own passwords, as described above, to ensure that patients are familiarizing themselves with their online account.
Your Sesame username and password may be found on your laminated Certificate of Authenticity. If you do not have a Certificate of Authenticity, please call our office and request one at 877-633-5193.
Your Sesame password is a unique, secure password for your office. This password may not be changed.
Log in to your Sesame Control Panel and click on "Email". Choose "Manage options for all automatic emails with General Settings". The email address is listed in the fourth text box. Note: You may change who receives the reports by inputting a new email address in this box or adding an additional email address in the fifth box. After making changes to this page, you must scroll to the bottom of the screen and click "Save Settings".
Patients are encouraged to manage their own email address(es) within their patient account by logging into your web site. After they enter their first name, last name, and password on the Patient Login screen, they may access their Patient Pages. The patient should click on the "Update Info" button. This screen allows your patient to delete or modify their email address. Patients may edit their email addresses at anytime and as often as they like. It is recommended that patients provide an email that they check frequently.
If necessary, Staff may also delete or modify patient email addresses by opening patient information through their "Staff Access" link on the Sesame Control Panel. After they search for the patient's name, the patient pages will open. This screen allows you to delete or modify your patient's email address, as requested. It is suggested that staff members encourage patients to manage their own email addresses so that patients will get into the habit of updating their information as it changes.
If you require changes to your existing site or are in the process of creating a custom site, please call our Web Design Team at 877-633-5193.
Using your web browser, Ortho Sesame members should go to http://mail.orthosesame.com and Dental Sesame members should go to http://mail.dentalsesame.com and log in with your email username and password. You will only be able to see new email messages — not the messages that may have been previously downloaded.
Your Control Panel icon is a link to our secure servers. You will find the Control Panel address on your Sesame Certificate of Authenticity. Just type this address into your web browser and press enter. Once you log in, you can save this page to your favorites or click File > Send > Shortcut to Desktop to create an icon on your desktop.
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